Job Description

Job Title

A very visible and customer oriented position handling all telephone calls and serving as an information resource for prospective residents for Homewood. Provides clerical support for marketing staff.

Job Summary

A very visible and customer oriented position handling all telephone calls and serving as an information resource for prospective residents for Homewood. Provides clerical support for marketing staff.

Essential Functions

Treats all information about residents, their condition, and family as well as personnel matters as confidential information.

Complies with established Corporate and Departmental policies and procedures, and maintains established standards and practices.

Greets guests and creates a hospitality center atmosphere in the marketing office.

Screens incoming telephone calls, provides appropriate marketing information and directs inquiries from prospective residents in a positive professional manner. Obtains required marketing information from every inquiry.

Processes incoming and outgoing mail. Assists with direct mail projects.

Organizes and maintains marketing files including applicant and competitor information.

Responsible for processing fees collected and producing financial and statistical reports on a regular basis.

Assists with arranging and participates in marketing events as needed.

Types memos, correspondences, and other documents as requested by staff.

Keeps inventory of office supplies.

Enters information on computer accurately and completely including the marketing database.

Assists in providing tours for prospective residents for special functions and as requested.

Performs other functions as directed by the marketing staff.

Qualifications

Requires tact, finesse, and a gracious spirit in meeting requests and/or complaints in a manner reflective of Homewood's customer service philosophy.

Keyboard speed of 40 wpm; ability to fully use computer, word processing, graphics and database software.

Ability to read, write and understand English well.

Has compassion, understanding and empathy for older persons and has ability to communicate well with prospective residents.

Ability to understand and follow oral and written instructions.

Ability to respond in a cheerful, pleasant, and professional manner to the public and enjoys working with the public.

Ability to adjust priorities and manage multiple tasks.

Physical Requirements

Working conditions are normal for an office environment. Work requires extensive work using a computer. This position has physical and mental aspects of sedentary work in which lifting requirements are minimal. Occasionally required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.

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